Guru

It's very user-friendly for our end users (Customer Care agents) and our team as Authors and Admins. The implementation and integration of the tool in our team and to our other processes was fairly easy; even onboarding that is constantly happening in our team can be done by simple training, and users find their way around quickly, also thanks to them using it all day, every day. The amazing search engine, the editor, inline commenting, Chrome extension, announcements, and the improving AI features are an absolute game-changer in our operations and our team of approx. 1200 users love it. We also appreciate the communication with the guru team; many of our suggestions were taken into account in developing some new features, and it was great that we could be a part of their beta testing. I hope that we'll keep using Guru for many years to come.

We use Guru to help us better organize our knowledge assets for our Customer Care organization. The challenges we faced before switching included:
- How the content was organized
- Difficulty for the end users to find knowledge articles
- Lack of analytics and reporting
- Inability to know when articles needed to be reviewed and to have an approval process

My company uses Guru to host and maintain our knowledge base, containing all sorts of policy documentation, "how-to" guides, approval matrices, and lots more. As an end-user, I consume information in our knowledge base via Guru, where knowledge is organised into "cards" based on various topics. I most frequently access the knowledge base through the Chrome extension, which allows me to access recent cards or search without having to open a new tab, navigate to the dashboard, etc. It makes fingertip access to the knowledge base fast and very efficient.

My team uses Guru as a knowledge base for training assets, onboarding documents, product knowledge, and other process documentation. <br><br>Guru makes it easy for our team to find what they need to do their jobs, and it reduces friction for newer employees or cross-training team members on new projects.

It is used in multiple situations when any question arises, we can access it and almost 99% of the information we need will be there to help us resolve it in the shortest time possible.

We use Guru as an Internal Knowledge base to keep track of our SOPs, email templates, task structures, meeting notes, and call scripts. Guru is used by the team on a daily basis. Overall, the problem we were trying to solve was how to make our team as efficient as possible ensuring the information we were giving them was correct and current.

Having many moving parts and gaining and regaining knowledge is a constant effort for growth, finding and using that information in an easy, visually appealing way. It acts as a place to have all the different moving pieces of knowledge easily found and kept up-to-date. Given the wealth of knowledge within each department/unit, it is a good way to share information.

Guru houses our knowledge base, all information that our employees in the contact centers need to have is available in many different ways for them to access, either through the web page, the extension, or through integrated apps. It is easy to share and track use analytics to help us build a better knowledge base.

This is my first time using Guru. It's a great tool that lets me be productive and efficient knowledge with not just in my role but also with the whole department. I wish every company had great resources like Guru to navigate product knowledge. Highly recommend.

We use Guru as our primary source of truth that points users toward content through various places within our tech stack. With many tools at our disposal, it is often a challenge for the end consumers of the content to know where to look to get questions answered. Guru provides these users with a one-stop shop for finding content, minimizing the amount of lost productivity hours that can be allocated towards revenue-generating activities.

We utilize Guru to communicate with product teams by asking technical questions and documenting responses to populate a knowledge base. This covers the gamut from customer driven questions, which we can then document and knowledge share the information for future needs, to internal processes and procedures. We can leverage Guru to create a card with general information, and nest links to other Guru cards, or external resources, to help guide users of all experience levels to the resources they need.

Guru is a fantastic tool that allows us to help our customers quickly and efficiently. Our organization uses Guru as a knowledge management base where we can find policies, procedures, and other important information. We are able to easily search for what we are looking for using keywords, which bring up any relevant information with the tag entered. We can follow SOPs to complete a task without having to clutter up our own folders or write them down because Guru keeps them at our fingertips. Guru allows for pictures, which helps when following a procedure because we can see what it should look like during the process. You can even integrate Guru with Zendesk, which will suggest what information may need to be read to assist the customer best.

I use Guru as a knowledge base on every callers concern or inquiry. the problem I am seeing about Guru is most of them is hard to understand especially when it comes to critical process.

We use Guru to streamline operations and make information handy for our various teams. Prior to Guru, a lot of information and processes were held in someone's head. We call Guru our operating system as it houses all of our IP and the way we do business, it is essentially our playbook.

In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds.

Myself and the team utilize Guru to create documentation of solutions, processes, and notes.

The issues with our previous Wiki and MS Office document solution were:

• Multiple sources and location of data
• Insufficient tracking of information owner
• Old and/or not up to date information

Guru was able to centralize the data with clarity on owner and as a bonus, we are able to set the review date, which shows up in the interface and can also be configured to notify in Microsoft Teams.

We are a small business and we each have to do a wide range of technical processes so we use Guru to record &amp; share these easily. I find it helpful to train non-technical people on systems.

Our organization uses Guru as a large database of knowledge. Every employee uses it on a daily basis, to access vital information regarding specific work cases or as a refreshes of knowledge on each and every subject related to our work. It is the first line of support for cases where we need confirmation or to simply double check specific work flows. This means a lot of stress is taken off the shoulders of the SME's/TL's and helps with streamlining our work.

Guru is a tool that we utilize to find information regarding procedures.

We use Guru to create documentation and tutorials to preserve knowledge and increase efficiency when having to share information or set up new environments.

We use Guru as a source of information to easily grab. Especially when we are constantly making changes in our processes.

I use it as a learning management tool to learn about the company policies and processes of customer service solutions. Also I used it to know more about the products of my company, prices, production times, shipping times, discounts available, policies for customer problems, how to treat customers depending on the situation, how to use wording on customers, etc.

Guru is a great way to find answers quickly. The chrome extension makes it easily accessible. There is a lot of knowledge needed in order to understand how to run our internal software, and there's no way we can remember how to do everything all the time. Having Guru is like a digital "box of index cards" that you can refer to to learn how to carry out different items within our software and for our customers.

Guru is very useful for accessing company information without asking anybody for help. Sometimes they send a lot of emails, but this has gotten better over time, and you can unsubscribe from the emails more easily now than you could in the past. I would recommend Guru for companies who want to improve their internal documentation.

I use Guru as a central database for knowledge sharing across our organization. As our system grows, we have more to document, Guru gives us the ability to share this documentation quickly and effectively. In particular in my role, when there is a behaviour we discover on our platform and we want to share that with others, we can document it then categorize it so it is easy to find if someone else wants to know more about that behaviour.